Tickets

 

• Every member of the audience must have a valid ticket.

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• Once purchased, tickets cannot be exchanged or refunded.

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• Late admission is not guaranteed but will be offered whenever possible.

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• The Complex reserves the right to refuse admission to any patron.

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• Cameras, tape recorders, video equipment or any other recording devices are not permitted.

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• Mobile phones, pagers and watches should be silenced before entering the auditorium.

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• Management reserves the right to make essential changes to the cast or programme without prior notice.

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• The management reserves the right to cancel any performance without prior notice and without being liable to pay any person any compensation or damage other than a refund of the face value of the tickets held by them of any cancelled performance.

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• The Complex reserves the right to withdraw any ticket and to replace it with a tickets for another seat in the venue having the same or higher price than the ticket held.

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• Ticketholders enter the venue at their own risk and assume all responsibility for their property.

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Concessions

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• Concessions are available on selected events to patrons who produce suitable identification to The Complex, subject to availability.

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• Concessions not requested at the time of booking cannot be allocated later.

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• All discounts apply to full price tickets only.

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• Discounted tickets cannot be purchased in conjunction with any other offers or concessions.

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• Please note that random checks on concession tickets will be conducted at the point of entry. Patrons unable to present proof of eligibility are required to upgrade their concession tickets to full price tickets.

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• Family Tickets, where advertised, are available for 4 people with a maximum of 2 adults, the others being children aged 17 or under.  Additional child tickets may be available, ask our Box Office team for advice.

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Data Protection

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• Once you have booked tickets for the The Complex your details will be held on our database.

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• If you wish to receive information from the The Complex, please tell us at the time of booking, to be included on our mailing list.

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Child Admittance

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• Patrons are advised that children under the age of 5 will not be admitted to events which are unsuitable for children. It is strongly advised that patrons seek recommendations from the Box Office regarding age admittance for suitable events when booking tickets for children under the age of 5.

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• For attendance at performances, children of 15 years and under must be accompanied by a person of at least 16 years and over. While young people between the age of 16 and 18 years are welcome to attend performances unaccompanied, The Complex cannot accept responsibility for their safety. Certain productions may also have age restrictions and recommendations, which will be clearly outlined and we would ask all patrons to respect these when booking. For further information on age limits please contact the box office.

 

• For Family and Children's events, babes-in-arms (babies under 12 months) will be admitted free of charge, provided that they can be seated throughout the performance on the accompanying adults lap. In order to avail of this, patrons should inform the Box Office at the time of booking, in order to be provided with an 'infant ticket'.

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• The Complex may change these terms from time to time so please check these terms regularly. Your continued use of www.thecomplex.ie will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website.

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• The Complex do not warrant that functions available on www.thecomplex.ie will be uninterrupted or error free, that defects will be corrected, or that www.thecomplex.ie or the server that makes it available are free of viruses or bugs. You acknowledge that it is your responsibility to implement sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.